W E L C O M E   T O   C L U B   M A I S O N   L E   L O U


For our most devoted customers, we've introduced Club Maison Le Lou Loyalty Programme. Now every time you shop with

Maison Le Lou, you can earn points which can be exchanged for future savings.  


F . A . Q ' s 
How do I redeem my points for a voucher?

First, make sure you are signed into your Maison Le Lou account by clicking the Sign In button at the top of any page and entering your account details. Then click the Rewards link in the header and select Redeem for Rewards. Choose the coupon you would like to redeem and click redeem, then confirm. You will then be presented with a discount code for the amount you selected, that you can use on your next purchase. You will also be emailed a copy of the code.



If I redeem some points, will I still earn points for that order?

Yes, you earn points on every order. If you use a voucher to get a discount on your order you will earn new points based on the final sale value.



I have accidentally redeemed my points for the wrong voucher, can my points be reinstated?

Unfortunately, once you choose to redeem your points for a discount code we are unable to reinstate the points back to your account. So please choose carefully what discount you want to redeem your points for. 



I have just joined and the promised points are not in my account, what do I do?

If any points you should have been rewarded have not credited your account, please get in touch with us at info@maisonlelou.com  and we can add them for you.



Can I use more than one discount code per order?

Unfortunately, only one code can be used per order. 



Is there a minimum spend when using the voucher?

Yes, there is a minimum spend in order to use the voucher and this depends on the voucher amount. For example you need to have a order value over over £15 to use your £5 off voucher. The minimum spend is £25 for the £10 voucher,  £60 for the £25 voucher, £120 for the £50 voucher and £220 for the £100 voucher

The minimum spend per voucher is stated in the terms in the rewards section. 



Will my points expire? 

Yes, the points will expire in 12 months from the date that were earned. For customers with points accumulated before 1st Jan 2020 we will be extending the time for the points to be spent to 30th April 2021. This only effects points accurred prior to 2020. If you have any queries please contact info@maisonlelou.com 



Can I use my discount on sale items? 

Yes. The discount code can be applied to absolutely any item in our store.



How can I earn points other than by making an order? 

We offer lots of ways to earn points, to check them out simply click on the Rewards Program tab and select Earn More Points.



Can I earn points on sale items? 

Yes. You can earn points on any order. We will give you 1 Point for every £1 you spend. However, points are not awarded for shipping costs.



I already have a Maison Le Lou store account, how can I add my dogs name and birthday? 

Once an account has already been opened its not possible for you to add this information.  If you are an existing account holder please email us at info@maisonlelou.com  from the email address that is linked to your account with your dogs name and birthday and we will update your account on our system and reward you the extra points. 



Points not valid on shipping costs. Coupon codes cannot be combined. Only one coupon code may be used per purchase and reward cannot be used with any other promotion. Restrictions may apply. Points are only awarded to registered accounts. No purchase is necessary to register. Email us info@maisonlelou.com  if you have a question or for more information.