Maison Le Lou
Simone Plush Box
This plush gift box is an all-round favourite. Whether a gift for your own pampered pooch or for a treasured friend, this gift bundle has it all. Items include our Bonie faux fur toy in petite size, a medium size bow tie in the colour spice, Intense Silky & Shine conditioner and Paw Care both by LILA LOVES IT.
Every pup loves a bone, thats why we have included our fun and fluffy toy bone in the colour fudge. With an internal squeaker this toy provides hours of fun.
Stylish pups will appreciate the fine cotton corduroy bow tie in the colour 'Spice' included in the gift box. Certain to add more woof to your dog's accessories collection.
Lastly we have included two LILA LOVES IT grooming and care products. The very popular Intense Silky & Shine conditioner is a real treat. A natural and innovative conditioning agent, the unique ingredients provide lasting care by removing tangles, regenerating damaged skin and reducing itching. Rinse off or leave in is possible due to the mld natural formulation.
The Paw Care balm also by LILA lOVES IT protects sensitive paws using the natural strengths of calendula. It protects and heals. A pooch pedicure in a pot!
For an added touch of luxury, all items come beautifully wrapped and displayed inside our branded magnetic closure gift box. Each gift box comes with grey shredded tissue inside to protect and present them for you, just let us know in the notes section at checkout if you would like a hand written gift note included.
Subject to availability, we are happy to swap the colour or size of both the Bow tie and Bonie toy - just let use know your preference in the notes section at checkout.
ANTI TANGLING AND SHINE SPRAY - Ingredients: INCI: ALOE BARBADENSIS GEL*, PROPANEDIOL, LAURYL GLUCOSIDE, POLYGLYCERYL-2 DIPOLYHYDROXYSTEARATE, GLYCERIN, XANTHAN GUM, COCOS NUCIFERA OIL*, SIMMONDSIA CHINENSIS OIL*, MACADAMIA TERNIFOLIA SEED OIL*, CAPRYLIC/CAPRIC TRIGLYCERIDE, HELIANTHUS ANNUUS SEED OIL, TOCOPHEROL, LECITHIN, ASCORBIC PALMITATE, SODIUM CITRATE, CITRIC ACID, LAVANDULA ANGUSTIFOLIA OIL* from controlled organic cultivation
CALM DOWN PILLOW SPRAY - Ingredients: INCI: AQUA PURIFICATA, ALCOHOL, LAVANDULA ANGUSTIFOLIA OIL
DENTAL CARE - Ingredients:AQUA, GLYCERIN, SORBITOL, HYDRATED SILICA, KAOLIN, CARICA PAPAYA FRUIT EXTRACT*, CURCUMA LONGA POWDER*, COCOS NUCIFERA OIL*, XANTHAN GUM, SODIUM BENZOATE, SODIUM CITRATE, CITRIC ACID * from controlled organic cultivation
EAR CLEANSER - Ingredients: AQUA, GLYCERIN*, POLYGLYCERYL-4 CAPRATE, ZINC SULFATE, SODIUM BENZOATE, COCO-GLUCOSIDE, LACTIC ACID, POTASSIUM SORBATE, SCLEROTIUM GUM, LAVANDULA ANGUSTIFOLIA OIL, ROSMARINUS OFFICINALIS LEAF OIL, SILVER (MICRONIZED) * from controlled organic cultivation
EAR GEL - Ingredients: AQUA, ALOE BARBADENSIS LEAF JUICE*, GLYCERIN*, POLYGLYCERYL-4 CAPRATE, ZINC SULFATE, SODIUM BENZOATE, SCLEROTIUM GUM, POTASSIUM SORBATE, LACTIC ACID, SILVER (MICRONIZED), LAVANDULA ANGUSTIFOLIA OIL, ROSMARINUS OFFICINALIS LEAF OIL, HAMAMELIS VIRGINIANA (WITCH HAZEL) BARK/LEAF/TWIG EXTRACT * from controlled organic cultivation
EYE CARE - Ingredients: AQUA, ALOE BARBADENSIS LEAF JUICE*, GLYCERIN*, POLYGLYCERYL-4 CAPRATE, ZINC SULFATE, SODIUM BENZOATE, SCLEROTIUM GUM, POTASSIUM SORBATE, LACTIC ACID, SILVER (MICRONIZED), LAVANDULA ANGUSTIFOLIA OIL, ROSMARINUS OFFICINALIS LEAF OIL, HAMAMELIS VIRGINIANA (WITCH HAZEL) BARK/LEAF/TWIG EXTRACT
FIRST AID OINTMENT - Ingredients: ALOE BARBADENSIS GEL*, PROPANEDIOL, CANNABIS SATIVA (HEMP) SEED OIL*, CALENDULA OFFICINALIS OIL*, OENOTHERA BIENNIS OIL*, SCLEROCARYA BIRREA (MARULA) OIL*, MEL, LAURYL GLUCOSIDE, POLYGLYCERYL-2 DIPOLYHYDROXYSTEARATE, GLYCERIN, BOSWELLIA SERRATA RESIN EXTRACT, SODIUM HYALURONATE, XANTHAN GUM, DIPOTASSIUM GLYCYRRHIZATE, HELIANTHUS ANNUUS SEED OIL, TOCOPHEROL, LECITHIN, ZINC CHLORIDE, ASCORBYL PALMITATE, SODIUM CITRATE, CITRIC ACID, LAVANDULA ANGUSTIFOLIA OIL * from controlled organic cultivation* from controlled organic cultivation
GLOVES - Ingredients: INCI: ALOE BARBADENSIS GEL*, COCO GLUCOSIDE, PROPANEDIOL, GLYCERIN, MARIS SAL, XANTHAN GUM, ARGANIA SPINOSA OIL*, PERSEA GRATISSIMA OIL*, COCOS NUCIFERA OIL*, SODIUM CITRATE, CITRIC ACID, CHAMOMILLA RECUTITA FLOWER OIL*, ACHILLEA MILLEFOLIUM OIL*, MELISSA OFFICINALIS LEAF OIL* from controlled organic cultivation
Ingredients & Warnings: Prunus amygdalus dulcis (Sweet Almond) Oil, Mentha piperita (Peppermint) Oil. Warning - This Product contains nuts.
MICROSILVER SPRAY - Ingredients: ALOE BARBADENSIS GEL*, PROPANEDIOL, GLYCERIN, SILVER (MICRONIZED), SODIUM HYALURONATE, SODIUM CITRATE, XANTHAN GUM, CITRIC ACID * from controlled organic cultivation
MINERAL CARE SPRAY - Ingredients: ALOE BARBADENSIS GEL*, PROPANEDIOL, GLYCERIN, SILVER (MICRONIZED), SODIUM HYALURONATE, SODIUM CITRATE, XANTHAN GUM, CITRIC ACID * from controlled organic cultivation
PAW CARE - Ingredients: COCOS NUCIFERA OIL*, SORBITAN OLIVATE, CALENDULA OFFICINALIS OIL*, CERA ALBA, PRUNUS ARMENIACA KERNEL OIL*, SQUALANE, HELIANTHUS ANNUUS SEED OIL, TOCOPHEROL, LECITHIN, ASCORBYL PALMITATE, LAVANDULA ANGUSTIFOLIA OIL, ROSA DAMASCENA FLOWER OIL* from controlled organic cultivation
SENSITIVE SHAMPOO - Ingredients: INCI: ALOE BARBADENSIS GEL*, COCO GLUCOSIDE, PROPANEDIOL, GLYCERIN, MARIS SAL, XANTHAN GUM, ARGANIA SPINOSA OIL*, PERSEA GRATISSIMA OIL*, COCOS NUCIFERA OIL*, SODIUM CITRATE, CITRIC ACID, CHAMOMILLA RECUTITA FLOWER OIL*, ACHILLEA MILLEFOLIUM OIL*, MELISSA OFFICINALIS LEAF OIL* from controlled organic cultivation
SHINE AND COMB - Ingredients: INCI: ALOE BARBADENSIS GEL*, COCO GLUCOSIDE, PROPANEDIOL, GLYCERIN, MARIS SAL, XANTHAN GUM, MACADAMIA TERNIFOLIA SEED OIL*, SIMMONDSIA CHINENSIS OIL*, COCOS NUCIFERA OIL*, SODIUM CITRATE, CITRIC ACID, LAVANDULA ANGUSTIFOLIA OIL, LIPPIA CITRIODORA LEAF/FLOWER OIL*, CITRUS JUNOS OIL * from controlled organic cultivation
SILKY AND SHINE - Ingredients: INCI: ALOE BARBADENSIS GEL*, PROPANEDIOL, ARGANIA SPINOSA OIL*, COCOS NUCIFERA OIL*, GLYCERIN, LAURYL GLUCOSIDE, POLYGLYCERYL-2 DIPOLYHYDROXYSTEARATE, CAPRYLIC/CAPRIC TRIGLYCERIDE, XANTHAN GUM, SODIUM HYALURONATE, HELIANTHUS ANNUUS SEED OIL, TOCOPHEROL, ZINC OXIDE, LECITHIN, ASCORBYL PALMITATE, SODIUM CITRATE, CITRIC ACID, LAVANDULA ANGUSTIFOLIA OIL, ROSA DAMASCENA FLOWER OIL* from controlled organic cultivation
Care Instructions
Hand washable with soap or a mild detergent in cool water. Leave to dry naturally at room temperature. Do not tumble dry. Do not iron over the branded woven label as this will melt the label.
Please note that due to this item being handmade and hand finishes the sizes could vary slightly.
Your order will usually be delivered by Royal Mail / Courier as selected and will require a signature on delivery except for the delivery of stationary. Delivery costs will be added to your order before payment is taken.
Our delivery prices are flat rates calculated based on the weight and size of the parcel. If you are charged excessively for shipping its our policy to partially refund your shipping costs after the goods have been despatched. If you have any queries regarding our shipping costs please contact us at info@maisonlelou.com
We'll aim to despatch your order within 1-2 working days of your purchase. After your order is despatched you will receive an email with tracking information.
FREE UK DELIVERY:
Delivery is free of charge to any UK postcode for all orders over £100. Your order will be sent using a Standard 3-5 days service. A signature will be required for delivery.
UK EXPRESS DELIVERY:
We also offer an express service for UK orders, so you should get your purchase within 1-2 days of ordering. Please contact us via email if you require your order urgently, we will always do our best to accomodate your needs.
| DELIVERY OPTION | PARCEL SIZE | DELIVERY TIME | PRICE |
|
Standard Delivery - UK Orders Over £100 Tracked & Signed For |
All |
2-5 days |
Free |
|
Economy Delivery -UK Orders Under £20 No Tracking/No Signature Required |
Small Parcel | 3-5 days | £3.50 |
|
Express Delivery - UK Tracked & Signed For |
Large Letter - Stationary |
1-2 days |
£2.80 |
|
Standard Delivery - UK Tracked & Signed For |
Small Parcel | 3-5 days | £4.50 |
|
Express Delivery - UK Tracked & Signed For |
Small Parcel | 1-2 days | £5.50 |
|
Express Delivery - UK Tracked & Signed For |
Medium & Large Parcels | 1-2 days | £9.95 |
JERSEY & GUERNSEY:
Orders to Jersey & Guernsey are posted via Royal Mail or Parcel Force and will require a signature upon delivery. Orders placed before midday will generally be received the next day.
| DELIVERY OPTION | PARCEL SIZE | DELIVERY TIME | PRICE |
| Express Delivery - Jersey & Guernsey | Large Letter - Stationary | 1-2 days | £2.80 |
| Standard Delivery - Jersey & Guernsey | Small Parcel | 3-5 days | £3.95 |
| Express Delivery - Jersey & Guernsey | Small Parcel | 1-2 days | £4.75 |
| Express Delivery - Jersey & Guernsey | Medium Parcels | 1-2 days | £6.50 |
| Express Shipping - Jersey & Guernsey | Large Parcels | 1-2 days | £14.50 |
EU & INTERNATIONAL DELIVERY:
| DELIVERY OPTION | PARCEL SIZE | DELIVERY TIME | PRICE |
|
Standard Delivery - EU - Zone 1 Incl: Belgium, France, Italy, Germany, The Netherlands. For full list click here |
All | 2-8 working days | £10.50 |
|
Standard Delivery - EU - Zone 2 Incl: Sweden, Denmark, Norway, Finland, Greece. For full list click here |
Small | 2-8 working days | £12.50 |
|
Standard Delivery - EU - Zone 2 Incl: Sweden, Denmark, Norway, Finland, Greece. For full list click here |
Medium / Large | 2-8 working days | £22.50 |
| Standard Delivery - USA & Canada | Small Parcel | 5-10 working days | £15.50 |
| Standard Delivery - USA & Canada | Medium Parcels | 5-10 working days | £25.00 |
| Standard Delivery - USA & Canada | Large Parcels ( Beds) | 5-10 working days | £60.00 |
| Standard Delivery - Rest of the world | Small Parcel | 5-10 working days | £17.50 |
| Standard Delivery - Rest of the world | Medium Parcels | 5-10 working days | £25.00 |
| Standard Delivery - Rest of the world | Large Parcels ( Beds) | 5-10 working days | £55.00 |
All international orders are despatched on a DDU (Delivery Duty Unpaid) basis. Please see our full terms and conditions for more details.
Overseas delivery charges will be quoted and charged on a flat rate basis. If a shipping rate is not available for your delivery address please contact us for a quote at info@maisonlelou.com. If an item is out of stock, this will be indicated on the Website whenever possible. Delivery times are estimates only and dispatch may be slightly delayed so please allow up to 30 days. If we are unable to perform the whole or part of the order due to any cause or event beyond our control we may by notice in writing to you cancel or suspend the order in whole or in part without liability. We may deliver separately the Goods which make up your order. Where we do so, you will only incur one delivery charge. Title to the Goods shall pass to you on payment in full of the price of the Goods. All international orders are despatched on a DDU (Delivery Duty Unpaid) basis.
RETURNS FROM CUSTOMERS IN THE EUROPEAN UNION:
You may cancel your order up to fourteen days from the day on which you receive the Goods. If you wish to cancel your order, you will have to return any items within seven days of when you tell us that you would like to do so and at your own cost for return or exchange as required. Please email us at info@maisonlelou.com to request a return or exchange.
Please ensure the goods are suitable packed and in a resalable condition. Any additional items such as our wash care packs and leather care balms are also returned with the order unless you are exchanging the items.
Once the returned goods have been received in a resalable and unused condition, we will action your refund as soon as possible and in accordance with the requirements of the Consumer Protection (Distance Selling) Regulations 2000.
Please obtain proof of posting as we cannot be held responsible for packages lost on return to us. All goods returned to us must be unused, in their original packaging and in resaleable condition. Should you fail to return such goods to us, we may arrange for their return to us and we will charge you any reasonable expenses incurred in our doing so. If you have ordered any service from us you have seven working days after the day that you place your order in which to cancel. However your right to cancel any service ends when our performance of the service starts even if that is within your cancellation period. In the case of cancelled orders, payments will be refunded within thirty days. Alternatively, should any goods be unsuitable, we are happy to exchange them or to offer store credit. Should you wish to return any goods for exchange, refund or store credit, you must call or email us in the first instance in order that we may issue a returns authorisation number. We regret that orders for Goods made to your specifications and gift wrapping will not attract any right to cancel. All goods should be returned to the following address: -
Maison Le Lou Returns
2 Greenbank Gardens
Guiting Power
Cheltenham
GL54 5UU
Please ensure that all goods returned are suitably packed. We recommend that you insure any goods that are returned to us as we will not be liable for any damage or loss during transit. Please ensure that any goods returned are accompanied by the returns authorisation number and your receipt.
If you return your order in full or part for a refund, we will refund the product sales amount minus the original shipping charge. If you return part or the entire order for exchange, we will not refund the original shipping charge however we will ship the replacement goods to you without additional charge.
Please note that, if you return goods that were ordered by another person, any refund due will be made to the person who placed the order.
RETURNS FROM CUSTOMERS OUTSIDE THE EUROPEAN UNION:
You may return to us any goods that you have ordered for exchange or refund within fourteen days of the day on which you receive the Goods. Please email us at info@maisonlelou.com to request a return or exchange.
You will have to return any items at your own cost. We will be unable to refund the original shipping cost that was charged to you when you placed your order (unless all the goods ordered were faulty or not as ordered in which case we will refund the original shipping charge). In addition, we will charge you a further amount that will be advised to you if you ask us to ship goods to you as an exchange unless the goods that were originally supplied to you were faulty or not as ordered. Please obtain proof of posting as we cannot be held responsible for packages lost on return to us. All goods returned to us must be unused, in their original packaging and in resaleable condition. If you have ordered any service from us you have seven days from the day that you place your order in which to cancel. However your right to cancel any service ends when our performance of the service starts even if that is within your cancellation period. In the case of goods returned for refund, payments will be refunded within thirty days of our receiving the goods in good condition. Alternatively, should any goods be unsuitable, we are happy to exchange them or to offer store credit. Should you wish to return any goods for exchange, refund or store credit, you must call or email us in the first instance in order that we may issue a returns authorisation number. We regret that Goods made to your specifications may not be returned unless they are faulty. We are unable to refund gift wrapping charges. All goods should be returned to the following address: -
Maison Le Lou Returns
2 Greenbank Gardens
Guiting Power
Cheltenham
GL54 5UU
Please ensure that all goods returned are suitably packed. We recommend that you insure any goods that are returned to us as we will not be liable for any damage or loss during transit. Please ensure that any goods returned are accompanied by the returns authorisation number and your receipt.
Please note that, if you return goods that were ordered by another person, any refund due will be made to the person who placed the order.:
TRANSIT DAMAGE:
You must inspect the Goods at the place and time of delivery and notify Us of any shortages, defects in the Goods, or of any other complaint immediately and in any case within ten working days from the date the Goods were delivered, failing which the Goods will be deemed to have been accepted and to be in good working order. Our liability for short delivery is limited to making good the shortage. Where Goods prove to be faulty, We will replace them without charge, or give a full refund within 30 days of the date of the delivery. Where Goods are faulty or not as ordered, We will reimburse the cost of delivery back to Us should We ask You to return them to us.
